Deleting an organization

Organization admins can delete a Skillsail organization from Settings. This is permanent for the selected organization, so export any modules, packages, invoices, or records you need before continuing.

Who can delete an organization

Only an organization admin can delete the organization they are currently using. Skillsail confirms that you have permission before deletion starts.

How to delete an organization

1. Sign in to Skillsail.
2. Open Settings from the account menu.
3. Select Delete Account.
4. Review the deletion warning and select I understand.
5. Select Delete Account to permanently delete the organization.

When deletion completes, Skillsail signs you out and redirects you to the landing page.

Once deletion starts, it cannot be stopped or reversed. If Skillsail cannot finish every part immediately, it continues and retries the remaining work automatically.

What is deleted

Deleting an organization removes organization data from active Skillsail systems, including:

• The organization workspace and settings.
• Training modules, generated content, chat history, versions, sharing settings, and templates owned by the organization.
• Uploaded files and generated media associated with the organization.
• Most usage records, credit activity, and other product records tied to the organization, subject to the limited retention described below.
• User records and access for users in that organization.

If a user also belongs to another Skillsail organization, Skillsail keeps the user identity needed for that other organization and removes only the deleted organization's data and membership.

Billing and subscriptions

Account deletion does not cancel a paid subscription. Use Manage billing to schedule cancellation at the end of the current billing period, then wait until the subscription has ended before deleting the organization. Deletion remains blocked while a subscription is active or while completed usage is still being finalized for billing.

Before deletion begins, Skillsail expires open Checkout Sessions so they cannot create a subscription for an organization that is being removed. We do not automatically refund charges and do not delete customer, invoice, charge, refund, dispute, or payment history records retained by our billing or payment providers.

Billing and payment records may be retained where needed for tax, accounting, fraud prevention, dispute handling, or other legal obligations.

Limited records kept after deletion

Credit history records affected by the deletion are kept for 180 days and then deleted. This limited period supports allowance reconciliation, accounting integrity, fraud and dispute review, and legal claims. Records may be kept longer where required by law.

What admins should do first

Before deleting an organization:

• Export any training packages or content you need to keep.
• Download invoices or billing records you need for accounting.
• Schedule any paid subscription for cancellation at period end and wait until it has ended.
• Inform affected users that their access and organization data will be removed.
• Confirm that no other admin needs the organization, content, or records.