Terms and Conditions

1. Definitions

For clarity in these Terms, the following definitions apply:

• “Platform” or “Skillsail” – The Skillsail online learning management system, including the website, dashboard, AI chatbot, and related services, software, and features provided by us.
• “User” – Any individual or legal entity (company or organization) that registers for, accesses, or uses the Platform. This includes Organization Account Owners (such as companies or solo users who create an organization in Skillsail) and Authorized Users (employees or team members invited to an Organization Account).
• “Organization Account” – A business or organizational account on the Platform created by a company, team, or an individual acting as an organization (including solo subscribers). Organization Accounts can have multiple Authorized Users under one subscription plan.
• “Authorized User” – An individual invited or added to an Organization Account (e.g., an employee or team member) who is authorized to use Skillsail under that organization's subscription.
• “Customer Data” or “User Content” – Any files, documents, text, images, data, or other content that you or your Authorized Users upload or submit to Skillsail (for example, content added to your private knowledge base). Customer Data also includes the questions, prompts, and inputs you enter for the AI chatbot, as well as any outputs (answers, responses, quizzes) generated by the Platform specifically from your inputs and knowledge base.
• “Knowledge Base” – The private, user-specific repository of Customer Data on the Platform. When you upload files or content to Skillsail, they are stored in your Knowledge Base for your organization's use.
• “AI Chatbot” – The artificial intelligence feature of Skillsail that answers questions and provides interactive content (such as quizzes) based on the content of your Knowledge Base and other underlying AI models.
• “Subscription” – The purchased plan that grants access to the Platform's services, typically on a per-seat, monthly recurring basis. A seat refers to one authorized user slot under a Subscription.
• “Billing Cycle” – The monthly period covered by your Subscription payment. Billing is done on a month-to-month basis (monthly billing only, no annual billing), and subscriptions renew automatically each month unless canceled.

Other capitalized terms may be defined elsewhere in these Terms. These definitions are provided to ensure clarity and avoid ambiguity.

2. Eligibility and User Accounts

2.1 Minimum Age Requirement

Skillsail is intended only for users who are at least 18 years old (or the age of majority in your jurisdiction, if higher). By registering an account or using the Platform, you represent and warrant that you are 18 years of age or older and fully capable of entering into a binding contract under applicable law. The Platform is not for use by minors. If you are under 18, you must refrain from using Skillsail. We reserve the right to request proof of age or to terminate/suspend accounts that we suspect are used by minors.

2.2 Account Registration

To access Skillsail's services, you must create a user account. Individuals may sign up and will have the option to create a personal organization (even solo users are treated as an “Organization” for account management purposes). Companies or Teams may register an Organization Account and designate an administrator (Account Owner) who can invite and manage team members. When creating an account, you agree to provide accurate, current, and complete information (such as full name, organization name, a valid email address, and payment details if subscribing). You must keep your account information updated. Misrepresenting your identity or affiliation is prohibited.

Contact

If you have questions about these Terms and Conditions, please contact us at: