Usage and billing

Use Settings → Usage to review your organization's shared credits and recent credit activity. People with billing access can manage plans, payments, and overage in Settings → Billing.

Work requested through ChatGPT or another connected AI assistant uses the same shared organization credits as work started in the Skillsail web app.

Billing and Usage require the Manage billing permission. Admins receive it by default, and it can also be assigned to other roles. Other members do not see these pages or the spending cap.

Open the usage page

1. Sign in to Skillsail.
2. Open Settings from the account menu.
3. Select Usage in the settings navigation.

You can also go directly to skillsail.com/settings/usage. Existing /usage links redirect here.

What you can review

• Included credits used so far: the plan's monthly credits, or the one-time starter allowance on the free plan.
• Recent starter grants and usage debits for the organization.
• Credits used beyond the included credits in the current billing period, shown in the same bar, with an estimated amount before tax and a link to the next invoice.

In Settings → Billing, people with billing access can review the next invoice, the payment method and billing email, past invoices, the current plan, renewal or scheduled changes, paid plan options, and the pay-as-you-go settings. View opens an invoice on Stripe's invoice page. Manage billing opens payment methods, invoices, and subscription details. Switch between Billing and Usage using the settings navigation.

Manage your plan

From Settings → Billing, people with billing access in free organizations can choose Plus or Pro. Paid organizations can switch between Plus and Pro from the plan cards.

An upgrade from Plus to Pro takes effect immediately. Stripe starts a fresh Pro billing cycle, applies its proration rules, and provides the new Pro allowance for that cycle. A downgrade from Pro to Plus is scheduled for the end of the current billing period, so the current Pro plan remains active until renewal.

If your current plan is scheduled to end or change, the page shows that status and lets you keep the current plan where available. For larger teams or custom needs, use Contact sales from the billing page.

Billing settings open from Manage billing, where you can review payment methods, invoices, and subscription details. Skillsail uses Stripe Managed Payments for paid self-serve subscriptions. Stripe's Managed Payments merchant of record charges and collects the subscription and usage amounts shown on the finalized invoice.

Plans, subscriptions, payment methods, and invoices are always managed on the Skillsail website. A connected assistant cannot purchase a plan or change your subscription for you.

Credit allowances

• Eligible new free organizations receive a one-time 1,500-credit starter allowance. It does not refresh. Existing starter grants are not reduced retroactively.
• Plus costs USD $20 per month and includes 1,500 credits. Additional usage costs USD $22 per 1,000 credits ($0.022 per credit).
• Pro costs USD $100 per month and includes 7,500 credits. Additional usage costs USD $18 per 1,000 credits ($0.018 per credit).

Credits are shared by everyone in the organization. Credit-consuming actions include AI text generation, web search, image generation and editing, video generation, voiceover generation, and translation.

On a paid plan, credit-consuming actions can continue after the monthly included credits are used. Overage is measured in individual credits and billed after the monthly billing period ends. The free tier has a one-time starter allowance that does not refresh and cannot incur paid overage: credit-consuming actions stop when all available local allowances are exhausted. Any unused starter allowance expires when the organization's first paid subscription becomes active. An incomplete or unsuccessful checkout does not expire it.

Each action reserves its estimated credits before it starts, and unused credits are returned when it finishes. If the next step of an AI reply is estimated to need more than your organization can still spend (the remaining starter or included credits, or what is left under the spending cap), it runs on what is left and is charged its actual usage, never more than that amount. Unused credits stay available, and once nothing is left, work stops with the usual out-of-credits message. This applies only while no other work in your organization is in progress; otherwise the step is refused, and you can try again when that work has finished. Image, video, voiceover, and translation actions start only when their full reservation fits.

Any historical top-up balance is a separate application allowance. It is preserved but not consumed during a paid Stripe Managed Payments subscription, and it does not reduce the usage reported to Stripe or offset metered overage. The preserved balance becomes available again after the paid subscription ends. Other free-tier included allowances retire with the starter allowance. Paid customer concessions are issued through Stripe.

Next invoice

On a paid plan, the Next invoice card at the top of Settings → Billing shows what Stripe will charge at the next renewal and on which date. It lists:

• The plan fee for the next billing period, which is billed in advance.
• Usage in the current billing period: the credits used beyond those included in your plan and their amount, which is billed when the period ends.
• Tax, calculated by Stripe from the billing address.
• Discounts, other charges, and account balance, when they apply.

The amount grows as your organization uses credits during the period. New usage can take a few minutes to appear. Credits reserved for work in progress are added once the work completes.

If the subscription ends with the current period, the card is titled Final invoice and bills only the remaining usage, without a plan fee. While a payment is past due, the card is hidden and the billing page asks you to update your payment method.

The amounts come from Stripe and can change until the invoice is finalized. The finalized Stripe invoice is the billing record for the period.

Spending cap

In Settings → Billing → Pay-as-you-go, people with billing access control paid usage beyond the included credits.

• Allow extra usage lets work continue after included credits run out. Turning it off preserves the saved cap; included credits remain available.
• Monthly cap (USD) is a dollar amount for extra usage across the organization in the current billing period. It excludes the subscription fee and taxes. Credits are converted to dollars at your plan's overage rate.
• Leave the cap blank for no limit. Extra usage is enabled without a cap by default.

The remaining budget includes credits reserved for work in progress. Unused reservations are released. AI text steps can use the last of the remaining budget, as described under Credit allowances, so billing never exceeds the cap. Other actions, such as image or video generation, are refused if their reservation would exceed the remaining budget, so they may be refused before the displayed cap is fully used.

Usage already incurred or in progress remains billable when you lower the cap or turn extra usage off. The same cap applies each billing period while extra usage is enabled.

Low-credit warnings

People with the Manage billing permission see a notice above the message box before credits stop their work:

• Free plan: when 20% or less of the starter allowance is left. See plans opens the plan options.
• Plus or Pro with extra usage off: when 20% or less of the monthly included credits is left. The notice links to the pay-as-you-go setting.
• Plus or Pro with a monthly cap: when 20% or less of the cap is left. The notice links to the cap.

Dismissing a notice hides it for the rest of the browser session. If work stops because of credits or a payment problem, Skillsail explains why. People with billing access can choose a plan or open billing from that message; other members are asked to contact someone who manages billing. In Slack, Microsoft Teams, and Telegram, Skillsail replies with the reason and a link to the settings.

Notes

For current allowance rules, credit rates, and usage mechanics, see Credits and Usage. If you have questions about your allowance or billing records, contact Skillsail support.